Delivery Policy

• Delivery will be calculated as per order i.e. Rs. 30 per order.

• All products and prices quoted are delivered only within Mumbai.

• Should we arrive and there is nobody to accept delivery, your order will be returned to our cold store and re-delivered the following day (subject to location) and an additional re-delivery fee will apply as per original order.

• Standard Deliveries will be shipped on Wednesday and Sunday.

• In order to receive delivery in the next schedule [schedule delivery days: Wednesday and Sunday] your order must be in by 2:00pm the day prior. If your order is placed after 2:00pm your order will be sent out the following schedule day.

• For specific delivery requirements please speak to our customer service representative.

Pricing Policy

All our prices are in Indian rupees (INR). Product prices are updated daily / weekly relative to the current market prices of livestock.

Customer Service Policy

MUTTONONLINE is committed to providing exceptional customer service and quality products. We endeavor to ensure that all products listed on our website are in stock and reflect true and accurate pricing.

In the event that an ordered item is not available or we are unable to fulfill your order, you will be notified via email, text or telephone by one of our customer service representatives, to arrange an agreeable alternative.

Our team is here to assist YOU, Please feel free to call us on 7506959594.

Refund Policy

Please choose carefully, we do not normally accept returns and / or give refunds if you have simply changed your mind or made the wrong decision or stored the product incorrectly. Being perishable the utmost importance must be placed on prompt appropriate refrigerated or frozen storage to ensure the products shelf life. Cold chain adherence is paramount.

If you do experience a problem with your order please contact our Customer Service Representative at 7506959594. It is important that you notify us within a 4 hour period of receiving your order. Any issues reported after this time may or may not result in a refund or return of product. If an order or product has been approved to be returned the goods must be sent back in their original packing. Products must be stored in the appropriate refrigerated or frozen storage. Cold chain adherence is paramount.

You are encouraged to check your order at time of placement carefully and at delivery and ensure it is delivered in a fresh state relative to ordered product, and are then responsible to correctly store the product in refrigerated or frozen conditions as per the processors.

Payment Terms & Conditions

For all our customers the payment term is cash on delivery (COD).

Privacy Policy

MUTTONONLINE is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our weekly specials and to personalize your shopping experience with us.